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Contact Callex Stores

Get in Touch

  • Call Us +94 76 883 3754
  • Email info@cellexstore.com
  • Address 778/A, High Level Road, Homagama

Frequently Asked Questions

Some General Questions

When do I receive my order?

You will receive your order within 3–7 business days, depending on your location and delivery option selected. Once your order is shipped, you’ll receive a tracking number to follow your delivery.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to follow your package and check real-time delivery updates.

When will I receive the invoice for my order?

You will receive your invoice once your order is confirmed. It will be sent to your registered email along with your order details and confirmation receipt.

Can I change my delivery address after placing an order?

Yes, you can easily update your delivery address before the order is shipped. Please contact our friendly support team as soon as possible to make the necessary change.

How can I cancel my order?

You can cancel your order before it’s shipped by contacting our support team. Once dispatched, cancellations aren’t possible, but you can request a return after delivery.

What should I do if I receive a damaged item?

If your item arrives damaged or defective, contact our support team immediately with clear photos of the product. We’ll quickly arrange a replacement or provide a full refund.
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