You can place an order by browsing our store, selecting the product you want, and clicking “Add to Cart.” Once you’re ready, proceed to checkout and fill in your delivery and payment details. After submitting your order, you will receive a confirmation email or SMS with your order summary. The entire process is simple and designed to be completed within minutes.
Our standard delivery timeline is 2–5 working days for most areas in Sri Lanka. Delivery time may vary depending on the product type, stock availability, and your location. If any unexpected delays occur, our team will notify you immediately to keep you updated.
Once your order has been dispatched, we will send you a tracking number or link via SMS or email. You can use this information to check the status of your delivery in real time. If you have any difficulty tracking your package, our support team is always ready to assist.
Currently, we deliver only within Sri Lanka. We are working on expanding our shipping network in the future, and international delivery options may be introduced later.
We offer multiple secure payment options to make your shopping experience easy and convenient. You can pay via:
Cash on Delivery (COD)
Visa/MasterCard Debit or Credit Cards
Bank Transfers
Trusted online payment gateways (when available)
All transactions are processed through secure systems for your safety.
Yes, Cash on Delivery is available for most products on our website. However, certain high-value items or special orders may require online payment for confirmation. This will be clearly mentioned on the product page if applicable.
Absolutely. All online payments are processed through encrypted and verified payment gateways. Your card or bank details are never stored on our website. We follow strict security standards to ensure every transaction is safe and protected.
We accept returns within 7 days of delivery, as long as the product is unused, undamaged, and in its original packaging. Items such as hygiene products or customized orders may not be eligible. If the product is incorrect or defective, you will receive a replacement or refund based on your preference.
Simply contact us through the Support or Contact Us page, and share your order number along with the reason for return. You can also fill out our Dispute & Report Form if you prefer. Our team will review your request and guide you step-by-step through the return process. We aim to make the procedure smooth and quick for every customer.
Refunds are processed within 5–10 working days after the returned item is inspected and approved. Refunds are issued through the same payment method used during purchase, and you will be notified when the refund is completed.
Yes. We take pride in offering 100% genuine and brand-new products sourced from trusted suppliers and authorized distributors. Each item is checked for quality before being shipped to customers.
Most electronic and branded items come with either a manufacturer warranty or a store warranty. Warranty duration and terms are always listed in the product description. If you need clarification, feel free to contact our team before purchasing.
Of course. Each product page includes specifications, features, and important details to help you make informed decisions. If you want additional photos, videos, or explanations, reach out to us — we’re happy to provide more info.
No, you can shop as a guest. But creating an account gives you benefits like faster checkout, saved addresses, order tracking history, and access to exclusive promotions.
Click the “Forgot Password” option on the login page. You’ll receive an email or SMS with a secure link to reset your password. The process takes less than a minute.
You can reach us through the Contact Us page, email, hotline, or our social media channels. Our support team is active and aims to respond as quickly as possible.
Yes, you can cancel an order before it is dispatched. Once the item has been shipped, cancellation is no longer possible. However, you may still be eligible for a return depending on the product.
Contact our support team with your order number and request cancellation immediately. If the order has not yet been processed for shipping, we will cancel it and confirm through SMS or email.
Yes, shipping charges vary depending on your location, product weight, and courier service. The exact delivery fee will be displayed at the checkout before you confirm your order.
Yes, we occasionally run promotions that include free delivery for selected products or orders above a certain amount. Keep an eye on our homepage and social media to catch these offers.
We’re here to help! If your question isn’t listed in the FAQs, feel free to reach out to us directly. Our support team is ready to assist you with orders, deliveries, returns, product details, and anything else you need.
