By booking a repair with Cellex Stores (“Cellex”, “we”, “our”, “us”), you (“Customer”) agree to the Terms and Conditions outlined below. Please read this carefully before handing over your device or using our services.
Cellex Stores provides mobile device repair services for major smartphone brands. Our services include, but are not limited to:
Screen replacement
Battery replacement
Charging port repair
Camera repairs
Motherboard-level diagnosis and IC repairs
Software troubleshooting
General device diagnostics
Repairs are performed by trained technicians using quality parts. Cellex reserves the right to decline service if a device is found severely damaged, unsafe to repair, or beyond economical restoration.
To improve customer convenience, Cellex offers pickup and delivery services for selected areas.
Customers must provide accurate location details and ensure someone is available during pickup and drop-off.
Devices must be packaged securely to avoid transit damage.
Pickup/delivery fees apply depending on distance and transport method.
Cellex is not responsible for damage caused due to improper packaging by the customer.
Devices not collected within 30 days of repair completion may be disposed of according to company policy.
Most repairs carried out by Cellex Stores include a 30–90 day limited warranty, depending on the nature of the repair.
Malfunction of replaced parts
Technically defective repairs
Issues directly relating to the service performed
Physical damage after the repair (falls, cracks, dents, pressure damage)
Water or liquid exposure
Motherboard-level failures not related to the repair
Damage caused by unauthorized repairs/tampering
Software issues unrelated to the repair
Issues caused by customer negligence
If a device cannot be restored during a warranty claim inspection, Cellex may offer a partial solution or alternative service recommendations.
Cellex Stores will handle all devices with care; however, certain limitations apply:
Devices with cracked screens, bent frames, water damage, IC failures, or failed previous repair attempts may deteriorate during repair. Cellex is not responsible for:
Additional failures due to fragile components
Hidden internal damage discovered during repair
Device becoming non-functional due to pre-existing faults
Customers are responsible for backing up all data before submitting the device.
Cellex Stores is not liable for:
Loss of photos, files, contacts, apps, or any stored data
Data corruption during diagnostics or repair
Forgotten passwords or lockouts caused by customer error
Cellex is not responsible for:
Loss of business
Missed calls, messages, or disruptions caused by the repair duration
Costs associated with using a temporary replacement device
To ensure smooth and efficient repair processing, customers must:
Provide accurate device information and issue description
Remove SIM cards and memory cards if possible
Provide screen lock passwords or codes for testing purposes
Avoid any unauthorized repair attempts during the warranty period
Pick up the device promptly after repair completion
Ensure data backup before handing over the device
Submitting a device that is stolen, locked without authorization, or wrongly claimed will result in service denial and possible reporting to authorities.
Cellex Stores follows transparent pricing policies.
A repair estimate will be provided before starting the repair. Pricing may vary due to market conditions or part availability.
A diagnostic fee may apply if:
The customer declines to proceed with the recommended repair
The device requires extensive testing
The issue cannot be reproduced or verified
Full payment is required upon completion of service.
Deposits may be requested for special order parts or motherboard repairs.
Payment can be made via cash, card, or online transfer (where applicable).
Part prices may change based on market fluctuations. Customers will be informed before continuing with any price-adjusted repair.
Cellex Stores respects the privacy of all customers.
We do not access personal data unless necessary to verify device functionality.
We never copy, share, or store customer data.
Personal details provided in the form are used solely for service communication and billing.
All data is handled confidentially and in line with standard privacy practices.
Your satisfaction is important to us.
If you experience issues with your repaired device:
You may return the device with your invoice for inspection.
Warranty-related issues will be re-evaluated and repaired free of charge where applicable.
Non-warranty issues will be charged based on the repair type.
For assistance after service:
Visit our store
Contact our hotline
Message our support team online
By submitting your device to Cellex Stores, you confirm that you have read, understood, and agreed to these Terms & Conditions. These policies help us provide reliable, fair, and transparent services to every customer.
